All orders placed on the site www.melhfa.com are subject to these general conditions of sale.
The order by the customer implies the acceptance of the entirety of the present general conditions of sale.
Melhfa.com reserves the right to adapt or modify these GTC at any time, the version of the general terms and conditions of sale applicable to any transaction being the one appearing online on the www.melhfa.com website at the time of ordering.
1 – Products
The products offered for sale are those presented and described on the site www.melhfa.com within the limits of available stocks. Great care is taken in the presentation and description of these products to best satisfy the customer's information. In case of non-conformity of the product delivered compared to its description on the site, the customer can simply exercise his right of withdrawal.
2 – Order
Order taking on the site is subject to compliance with the procedure set up by Melhfa.com and whose steps are as follows :
– The customer chooses one or more products among the different collections presented on the online shop.
– For each selected product, he defines the size and number of copies desired and adds them to the "Basket" by clicking on the "Add to Basket" button.
– The customer can access the "Shopping Cart" page to check the number and nature of the products chosen and their unit price as well as the overall price of the order. He will also be able to remove one or more products from his basket. The customer can proceed with the order
– On the "Order" page, the customer fills in their delivery and billing information and selects their payment method. He is invited to read the general terms of sale if present and accepts them by ticking the corresponding box.
– The customer validates his order by clicking on the "Place order" button and will be redirected to the secure payment interface he has chosen in order to make his payment.
A confirmation email summarizing the order (products, price, product availability, quantity) will be sent to the customer by Melhfa.com. To this end, the customer formally accepts the use of e-mail for the confirmation by Melhfa.com of the content of his order.
Melhfa.com will refuse any order from a customer with whom there is a dispute or an incident relating to the payment of a previous order or which contravenes the provisions hereof. In this case, Melhfa.com will inform the customer by e-mail.
3 – Prices
The prices of the products are indicated in euros, all taxes included except participation in the shipping costs. The total price of the order (all taxes and shipping costs included) is indicated in the basket.
Melhfa.com reserves the right to modify its prices at any time. The products will be invoiced on the basis of the prices in force at the time of the recording of the order.
4 – Methods of payment
The products are payable cash the day of the effective order.
The payment of purchases is made by credit card or by using a Paypal payment account.
The customer who has selected payment by credit card has access to a dedicated space made available by Stripe.com, which ensures the security and registration of the payment order. Customers who have selected payment by PayPal account have access to a dedicated space made available by PayPal, which ensures the security and registration of the payment order. In these two cases, the customer expressly acknowledges that the communication of his credit card number to Stripe.com or PayPal is equivalent to authorization to debit his account for the products ordered.
The data recorded and stored (surname, first name, full address, e-mail address) by Melhfa.com constitute proof of the order and of all past transactions. The data recorded (credit card numbers) by the payment system of Stripe.com or PayPal constitute proof of financial transactions.
Under no circumstances will the customer's bank details pass through Melhfa.com's servers and are in no way visible or accessible by Melhfa.com
5 – The Delivery
Delivery is made to the delivery address indicated by the customer. This must be the customer's residential address or the address of any other natural person of his choice, domiciled in metropolitan France.
Delivery times include :
– the preparation and dispatch of the order, which generally takes place within 72 hours (working days) of receipt of payment
– to which is added the time taken by La Poste to deliver the goods
Melhfa.com cannot be held responsible for the consequences due to a delay in delivery that is not its fault.
In order for the products to be delivered as soon as possible, the customer must ensure that he has provided accurate and complete information concerning the delivery address (specifying in particular in the box "Order Notes" on the order page :a street number, building number, staircase number, access codes, names and/or intercom numbers, etc.). Melhfa.com cannot be held responsible for any data entry errors and the consequences in terms of delays or delivery errors.
In case of damaged packages (already opened, missing products ...), the customer agrees to notify the carrier and Melhfa.com, by any means, all reserves within 3 days of receipt of the product.
6 – Right of withdrawal
The customer has a right of retraction, which he can exercise without reason, within fourteen (14) clear days from the delivery of the order which will be exercised by the return at his expense of the new products (in their original packaging, unworn, unwashed) accompanied by the order number.
The customer must first inform Melhfa.com via the contact form (by clicking HERE) in order to obtain the procedures to follow for the return.
Upon receipt of the package and after checking the condition of the garment (new in its original packaging, unworn, unwashed), Melhfa.com will reimburse the customer any sums already paid, after deduction of any shipping costs, and under the conditions referred to in Article 7 below.
7 – Refunds
Refunds of products in the case of the right of withdrawal or in the event of non-conformity of the product delivered in relation to its description, will be made by Melhfa.com according to the same method of payment chosen by the customer at the time of his order within a maximum period of 30 days after receipt of the products.
Products returned damaged, incomplete, soiled or without the original packaging will not be taken back, exchanged or refunded.
Products on promotion are neither taken back nor exchanged.
8 – Applicable law
Any order automatically implies the customer's acceptance of the general terms and conditions of sale. These general terms and conditions of sale are governed by French law. In the event of litigation, the French Courts will have sole jurisdiction. In the event of difficulty or claim on the occasion of an order, the customer can contact Melhfa.com via the contact form in order to find an amicable solution.
9 – Data Processing and Liberties
The information entered by the customer at the time of the order is necessary for the management of the order and is treated with the utmost confidentiality.
The site www.melhfa.com has been declared to the CNIL under the number 1877013 for the management of customer and prospect files (NS48).
In accordance with article 34 of the French law "Informatique et Libertés" n° 78-17 of 16 January 1978, the customer has the right to access, rectify, oppose and delete data concerning him/her. To exercise this right, the customer informs Melhfa.com via the contact form.
10 – Intellectual property
The entire www.melhfa.com website is subject to French and international legislation on copyright and intellectual property. All reproduction rights are reserved, including for downloadable documents and iconographic and photographic representations.
The customer shall refrain from copying or downloading all or part of the content of the www.melhfa.com website without the prior and express authorisation of Melhfa.com, which remains the sole owner of all related intellectual property rights.
SIREN number : 803 330 349
The website www.melhfa.com is hosted by :
222-224 Boulevard Gustave Flaubert
63000 Clermont-Ferrand – France